Troubleshooting for connecting Boxify
❓ Page Not Showing During Connection
Section titled “❓ Page Not Showing During Connection”Possible reasons:
- Page not inside Business Portfolio
- You are not Admin
- Logged into wrong Facebook account
- Page is owned by another Business Portfolio
Solution:
- Double check here
- Make sure you log in using the correct Facebook account
❓ Cannot Select Business Portfolio
Section titled “❓ Cannot Select Business Portfolio”Possible reasons:
- You do not have Admin access
- Business Portfolio setup incomplete
Solution:
- Check permission under Facebook Business Settings → Users → People
❓ Connection Failed or Permission Error
Section titled “❓ Connection Failed or Permission Error”Solution:
- Log out of Facebook
- Clear browser cache
- Log in again
- Reconnect
- Make sure all permissions are turned ON during approval
🧭 Quick Self-Check Guide
Section titled “🧭 Quick Self-Check Guide”Before contacting support, please confirm:
| Question | Yes / No |
|---|---|
| Is my Page inside a Business Portfolio? | |
| Am I Admin of the Page? | |
| Am I Admin of the Business Portfolio? | |
| Am I logged into the correct Facebook account? |
If all answers are YES, connection should work normally.
⚠️ Important
Section titled “⚠️ Important”If your Page is not inside a Business Portfolio, Boxify will not be able to connect to it.
Please complete the setup first before proceeding.