Setting Up Live Window

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Live Window is designed to help you manage customer orders efficiently during Facebook Live sessions — especially when comment flow is fast or when Facebook filters comments.

Before using Live Window, you need to configure the settings inside Boxify.

What Is Live Window Used For?

Live Window is commonly used when:

✔ You are running Facebook Live selling ✔ You need to manually add orders for customers ✔ Facebook comment filtering causes missed comments ✔ You are running bidding sessions ✔ You prefer manual order control instead of keywords

Live Window allows you to view and manage comments more clearly and add orders manually when needed.

Where to Find This Setting

To configure Live Window:

1️⃣ Log in to your Boxify system 2️⃣ Go to Setting 3️⃣ Click Parameters 4️⃣ Scroll down to Live Window

You can adjust your Live Window preferences from this section.

Control Sale Table Visibility

Admin can choose to hide the Sale Table from users with the Assistant role.

When this option is enabled:

✔ Assistants will not see the Sale Table

✔ Sensitive sales information remains restricted

✔ Admin maintains better control over data visibility

This is useful when you have support staff handling live sessions but do not want them to access full sales data.

Control Outstanding Payment Display Duration

You can set how long a customer’s outstanding payment (unpaid orders) will be displayed in Live Window.

✔ Default setting: 48 hours ✔ Admin can adjust this duration

This allows you to manage how long unpaid order reminders remain visible during live selling.

No outstanding (owe 0%)=Green

Didn’t pay half of the o/s amt (owe 50%)= Amber

Owe 100%=Red